Help/Troubleshooting

Last Updated: December 14, 2011

BankAtEase® (BAE) Internet Banking Help and FAQs:

Our BAE Internet Banking system offers a comprehensive Help feature where you will find information about each service and answers to FAQs. Look for the HELP Button at the bottom of each page throughout our BAE website. Just click on this HELP Button to find out definitions on terminology and more information about the page you are on.

Browser Support:

Our BAE Internet Banking system supports several browsers (see below table). To ensure your browser is set up properly to work optimally with our BAE Internet Banking system, click on the version of the browser you use to view detailed browser instructions. Failure to properly configure your browser could cause operational problems when trying to view our BAE Internet Banking system.

IMPORTANT ALERT for all Internet Banking Customers as of June 30, 2011:

Beginning in May of 2011, all major browser vendors (Microsoft, Google, Mozilla, etc.) and Adobe made significant security enhancements to their products which could affect your use of various websites (including our BankAtEase Internet Banking).

If you find you are required to register your PC/browser and get a SAC (Secure Access Code) every time you access BAE, please click on the link below for the specific browser you are using to get instructions on how to properly configure your browser for optimum compatibility with our BAE Internet Banking system.

If you would like to know more details about this Alert, please click here.

Operating System Web Browser Supported Versions Download Site
Microsoft Windows Internet Explorer (IE) 8.x   9.x Get Microsoft IE
  Google Chrome Current Version Get Chrome
  Mozilla Firefox 4.x   5.x   6.x   7.x   8.x Get Firefox
  AOL 9SE (see IE) Get AOL
  Safari 4.x   Get Safari
Mac OS-x Mozilla Firefox 4.x   5.x Get Firefox
  Safari 2.x   3.x   4.x Get Safari
  AOL 10.3x (see Safari) Get AOL

Under Supported Versions, click on the version you use to get configuration instructions to properly setup your browser for compatibility with BankAtEase Internet Banking.


Under Download Site, you can click on the link to take you to the appropriate vendor site to download their latest browser version and patches.

Registering Your Computer and Secure Access Codes (SAC):

Our BAE Internet Banking system uses the latest Multi Factor Authentication techniques using multiple access methods to provide strong security for those accessing our system. We require all your computers to be registered prior to allowing access to our system. Registering your computer requires you to obtain a one time Secure Access Code. For more information and help on this process please click here.

To Add or Delete Accounts from BankAtEase:

For detailed information and instructions on how to add or delete accounts in BankAtEase, please click here.

Using Quicken and Microsoft Money:

Our BAE Internet Banking system will allow you to download your account transaction history into Quicken or Microsoft Money. For more information and instructions on how to accomplish this please click here.

For Business Users - ACH Instructions:

For detailed information and instructions on how to use the ACH function in BankAtEase, please click here.

Using CheckFree Bill Pay:

For detailed informaiton and instructions on how to use the CheckFree Bill Pay function in BankAtEase, please click here.

Have Additional Questions or Need Assistance with Internet Banking?

For additional asistance please use which ever of the below methods you prefer: